Support as a Service

With a shrinking talent pool, support services can easily stifle the personal development of your core product development team and serve as a distraction to delivering new products and features that you're customers are demanding and your competitors are building. We offer unparalleled support services at all levels including Tier 1 Customer Support, Tier 2 Technical Support and Tier 3 Development Support to SaaS Companies and Tech-Enabled businesses.

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Ukraine Team hard at work!
What is Support As
A Service?
Support as a Service (SaaS) is a specialized offering designed for businesses seeking expert assistance beyond the traditional customer service framework. It involves providing tailored technical support and consulting services that align closely with a company's specific operational needs and challenges.

Unlike conventional support models, SaaS is meticulously crafted to integrate seamlessly with a company's existing processes, ensuring enhanced efficiency and operational productivity. This bespoke approach to support ensures that businesses receive not just solutions, but strategic assets that drive growth and innovation.
📞 Instant Expertise - Immediate access to seasoned tech professionals, streamlining your tech support needs and accelerating issue resolution.

💼 Scalable Solutions
- Our support scales with your business, ensuring you have the right level of service as your needs grow and evolve.

🚀 Proactive Problem Solving
- We don't just fix issues; we anticipate them, keeping your operations smooth and preventing disruptions.

💡 Enhanced Customer Experience
- By ensuring your tech works flawlessly, we help you deliver a superior service to your clients, boosting satisfaction and loyalty.
How Could Support As
A Service Help Me?
Ready to talk?
Contact us for a free 30 minute discovery call where we can understand your objectives and advise how we can help you achieve them.
Book Support As A Service ->
What our clients have achieved with Evolved Ideas
BEC Consultants website
Vikki Hart
Having worked at Evolve several years ago I knew when we had a problem with our existing software development agency that Evolve were I team could trust to get the job done.  

They spent time getting to know our software but more importantly how our business runs and how business critical the application is to us. It is not easy taking over software with no documentation and limited knowledge transfer but the team are quick learners and whats more they care!
BEC Consultants website
Client Stories ->
Our proven process for support handover
When bespoke software is developed, it is often either a business critical application or its a core part of the business proposition. Supportability and maintainability are critical. We pride ourselves on delivering software that is both supportable and maintainable and we will always work with a client to ensure they can sweat their asset for as long as possible, by continous improvement.

We also take on 3rd party developed solutions because we believe its the right thing to do, it can be difficult and challenging to take over a product built by a 3rd party particularly if the original developers have moved on. But we rise to the challenge...
30 minute project consultation
We listen to your specific needs and business challenges.
Code Review & Demonstration of Application
We collect facts, validate assumptions and gain a deeper understanding of the software, the quality and the architecture.
Research Recommendations and planning
We recommend a pathway designed specifically to improve your processes and achieve the level of service you desire.
Support as a Service
Our skilled, experienced teams get to work supporting your architecture, software and users.
Conclude knowledge transfer and confirm contracts
We complete the knowledge transfer, produce documentation and define process, set-up tools and start the support service.

Monthly / Quarterly Service Reviews
We discuss any challenges we are facing, any issues with meeting SLAs and review support tickets to understand if improvements are required in the product to reduce the volume of issues.
Annual Review
Discuss Roadmap any changes that are planned, continous learning and development and SLA, Contract Management

Frequently asked questions

  • Q) How does "Support as a Service" benefit my business?
    A)  By subscribing to "Support as a Service," your business benefits from reduced operational costs, access to a team of experts with a wide range of skills, faster resolution times for issues, and the flexibility to scale support needs up or down based on demand, ensuring your operations run smoothly and efficiently.
  • Q) What types of support services are included?
    A) Our "Support as a Service" offerings include but are not limited to, 24/7 helpdesk support, technical troubleshooting, software updates and maintenance, security monitoring, and compliance management. We tailor our services to meet the specific needs of your business, ensuring you have comprehensive support coverage.
  • Q) How quickly can I expect a response when I issue a support request?
    A) Our standard response time for any support request is within 2 hours, but we also offer priority support options where responses can be as quick as 30 minutes. Our goal is to ensure your issues are addressed promptly so your business operations can continue with minimal disruption.
Ready to talk?
Contact us for a free 30 minute discovery call where we can understand your objectives and advise how we can help you achieve them.
Book Support As A Service ->

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