Support as a Service: The Future of App Maintenance
Application Support
In 2021, a single configuration error at global cloud provider Fastly took down major websites, including Amazon, Reddit, and the UK government’s portal, costing businesses millions in lost revenue. It was a stark reminder that even the most advanced systems can fail without proactive, layered support. For most companies, the same principle applies on a smaller scale. A minor update, a missed patch, or a server overload can bring operations to a halt. That’s why Support as a Service has become essential, providing continuous monitoring, real-time diagnostics, and expert intervention before issues disrupt users or revenue.
